Average Reviews:
(More customer reviews)I bought a life-time warranty Moen kitchen faucet about 10 years ago. Within a couple of years the calls to Moen service started. An unending stream of problems with that faucet, none related to each other except for being part of the same Moen faucet. The chrome peeled off the plastic shroud just below the handle. The spring in the soap dispenser collapsed to a small fraction of its former capability. The chrome nozzle on the soap dispenser discolored. The same nozzle eventually just fell out. The hand soap in the dispenser eventually came out brown because of the pump mechanism rusting inside. The plastic sprayer handle simply snapped off one day. The chromed plastic cap on the top of the handle where it connects to the rest of the faucet simply fell off because a tab on the underside apparently cracked. The faucet started squealing when moving the lever, so the cartridge had to be replaced. Naturally, all these problems wouldn't be complete without water leakage issues on occasion. So far no problem getting replacement parts though. We call Moen up, tell them what's wrong, they're not at all surprised, and they send new parts. We go without whatever functionality is missing for a week (eg. no water in the kitchen), the parts arrive, and I repair it yet again. It is repair-the-Moen-faucet week again in our household, but this time in dismantling the faucet, the head of the screw that holds the lever on just twisted right off like it was made of butter. So, tomorrow we call again for yet another replacement part because the screw shaft could not be removed. It's obvious by looking at it that Moen designed in a screw that was far too small for the application. Lucky thing it's covered by a life-time warranty, right? Do not be fooled, "life-time warranty" does not mean you're getting quality because you won't be getting quality at all. All it means is that their margins are so incredibly high that they can afford to keep sending out replacement parts to the persistent few who don't just toss out the faucet and buy a whole new one. My advice? Stay away from Moen products, whether they have life-time warranties or not. The aggravation isn't worth it. I have friends with Moen fixtures who tell me they have very similar problems. I wish I could point you to a better brand, but I haven't figured that out yet. I know what I won't be buying ever again - Moen.
Click Here to see more reviews about: Moen, Inc. 87434 Single Handle Kitchen Faucet
Click here for more information about Moen, Inc. 87434 Single Handle Kitchen Faucet
No comments:
Post a Comment