Average Reviews:
(More customer reviews)Until recently I had the nickel version of the Kingston Brass KS3791 faucet. I was originally drawn to the faucet by its good looks and antique styling that fit perfectly into the our home decor. The faucet and sprayer are both made of heavy brass. The sprayer's heft is quite pleasant when compared to others on the market. It feels very high quality.
The faucet was easy enough for the family handyman to install and the faucet provided about 1-2 years of faithful service without fail.
After that, things started to go wrong. The first thing was the white "H" (hot) and "C" (cold) circular trim at the top of the handles. Each came loose and then fell off, almost as if long-term water has loosened the adhesive. I tried to super glue them back on, but it didn't hold.
The nickel finish also proved to be cheap. While using a scrubbing sponge to get rid of water marks on the faucet the nickel finish literally scrubbed of in some places, leaving the finish with an unpleasant look. My wife was not pleased with that.
Lastly the faucet started to drip, slowly at first and then a constant stream. Kingston Brass's customer service suggested that I replace both cartridges at the same time so for about $50 I ordered both. As I went replace them I was confused as to which tool to use as the nut holding the cartridge in was in a very tight space. A professional plumber I had over for some other work also was baffled. After reaching out to Kingston Brass's customer service again, they said simply that a 5/8 inch deep ratchet would do the trick. After running out and buying this specific ratchet, I tried it and it was simply too wide to fit in the area to remove the old cartridge. After notifying Kingston Brass's customer service of this they suggested I try a specific brand of ratchet.
Well, that was it for me. I could see no way that any other brand of ratchet was going to fit in there and I didn't want to mess with it anymore. When I approached them to return the expensive cartridges they told me that they didn't have a record of the order and could not issue a refund. This was further acknowledgment that I made the right decision to replace the faucet with a brand that could properly support post purchase issues.
Summary:
Initially a good quality product, but finish can scrub off and repair and customer support can be very problematic.
Click Here to see more reviews about: Kingston Brass KS3792AXBS Restoration 8" Center Kitchen Faucet with Brass Sprayer, Polished Brass
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